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Research Report

The Agentic Commerce Gap

How AI shopping agents are reshaping product discovery, and why most SMB e-commerce stores are invisible to them.

What you'll find inside

The 30:1 discovery gap

When asked to name a product by brand, LLMs recognize it 99.4% of the time. When asked to recommend products in a category, that drops to 3.32%. A 30-to-1 gap between being known and being found.

805% growth in AI-referred traffic

AI-referred e-commerce traffic was up 805% year-over-year on Black Friday 2025. Amazon's Rufus agent has been used by over 300 million customers, driving $12 billion in incremental sales.

93% of AI Mode sessions end without a click

The funnel most e-commerce businesses built on is collapsing. If your product isn't in the AI-generated answer, it isn't being considered.

Missing GTINs = automatic exclusion

A GTIN is $30. Stores without them are excluded from Google AI shopping features by default, regardless of how good their products are.

Inside the report

  • 01The shift: how AI agents became a real commerce channel and why the timing matters for SMBs
  • 02How agents see your products: the two-layer model and what each layer contains
  • 03Three traps that won't save you: SEO, content polish, and GEO
  • 04The five fields that matter, what your platform actually generates, and a 10-question self-check
  • 05The squeeze: why enterprise brands and new DTC startups are adapting while SMBs are stuck
  • 06The 90-day plan: three phases with specific tools, costs, and steps for Shopify, WooCommerce, and BigCommerce

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